News Concerto Product Training & Advice
Book onto upcoming Concerto training sessions or request tailored product enablement via our new training hub:
Product Enablement – Make the Most out of Concerto
https://www.concerto.co.uk/product-enablement
You can also visit the Bellrock Community Portal for useful guidance and advice:
https://community.bellrock.co.uk/
If you do not currently have access to the Community Portal, please log a request with the Support Team.
And of course, please continue to contact the Support Team whenever you need assistance.
Info A reminder on how your Preview environment is used
We're writing to share a reminder about your environment entitlement and the intended purpose of each environment type.
What's happening from 1 July 2026
From 1 July, Preview will be used exclusively for Bellrock managed activity. Most customers will see no impact from this whatsoever — it reflects how Preview has always been intended to work and how most customers already use it today.
Your environments
Production Your live environment for day-to-day use. Managed and controlled by you. No configuration testing or experimental changes should be made directly in Production — any untested changes applied here carry a risk of disruption to your live service.
Preview A pre-production environment managed and controlled by Bellrock, included as part of your standard entitlement. Designed to give you early visibility of forthcoming releases so you can test upcoming changes, plan ahead, and manage internal communications and change management before updates reach your live system. Because Preview is managed by Bellrock, it may be overwritten or refreshed at any time and without prior notice as part of our normal support and release activity. For this reason, configuration work must not be carried out in Preview — any changes made here cannot be guaranteed to persist.
Sandbox A pre-production environment managed and controlled by you, available as an optional, separately licensed addition. Sandbox is not updated or refreshed by Bellrock unless you ask us to — it remains in your control. It is designed for experimentation, configuration testing, and integration testing, and is the appropriate and safe environment for any changes you want to develop and validate before they reach Production.
Why we're realigning Preview
The quality and reliability of the service we provide depends on us having a consistent, controlled pre-production environment that we can rely on at all times. When Preview is used for customer configuration work, it creates uncertainty — we can't always be confident about the state of the environment when we need to use it to investigate an issue, test a fix, or validate an upcoming release.
By returning Preview to its intended purpose, we can move faster and with greater confidence when something needs attention. Our Support team will have a known, stable environment to work in when diagnosing and resolving issues, and our Product team will be able to validate updates thoroughly before they reach your live system. The result is fewer surprises in Production, faster resolution times, and a more dependable platform overall.
As part of our ongoing platform improvement and modernisation, the rationalisation of how Preview is used is also necessary to ensure we can bring all customers onto standardised product release versions and release schedules. This is another step in our commitment to providing a stable, consistent, and up-to-date platform that delivers the latest fixes and features to every customer.
By standardising how updates are released, we can ensure changes are better tested, easier to plan for, and delivered more consistently — helping you stay up to date with minimal disruption and greater confidence in the stability of your service.
What does this mean for me?
For most customers, nothing at all. If you don't currently use Preview for configuration or staging work, you can disregard this notice entirely. You'll continue to receive early visibility of upcoming releases through Preview as before, and your Production environment is completely unaffected.
If you are one of a small number of customers who have been using Preview for configuration or staging work, you will need to transition away from this before 1 July. Please speak to your Customer Success Manager at your earliest convenience to discuss your options.
If you have any questions, please contact your Customer Success Manager.
Info Scheduled Maintenance – Concerto SaaS Platform
Maintenance Window
- Start: Friday 8th May 2026 @ 17:00 BST
- End: Sunday 10th May 2026 @ 23:00 BST
- Maximum Potential Service Interruption: Up to 6 Hours
Why We Are Performing This Work
This planned maintenance forms part of our continued commitment and investment in the resilience, performance, and security of the Concerto SaaS platform. These enhancements are designed to strengthen platform stability and ensure we continue to deliver a secure and reliable service to all customers.
What to Expect
During the scheduled maintenance window, Concerto may be temporarily unavailable or experience intermittent service disruption. While we aim to minimise impact and restore full service as quickly as possible, customers should plan for up to 6 hours within the stated window.
Customer Action
Please ensure all users log out prior to the maintenance window. If users remain logged in, any data created or modified during this time cannot be guaranteed.
We appreciate your understanding and continued partnership as we improve and strengthen the Concerto service.
Note: this work does not impact Wiggledesk or Mobiess customers.